CareDesk AI
A clinic front desk that never sleeps, and knows when to call a human.
- 24/7answers
- < 5sreply time
- 100%medical questions to humans
Design goals for this concept, not measured results.
The problem
Reception answers the same twenty questions all day (timings, fees, fasting before tests) while patients at the counter wait, and evening calls go unanswered.
The idea
- An assistant answers only from the clinic's own approved information, in English and Hindi
- Anything medical or uncertain goes straight to staff, with a callback request
- Patients book, move or cancel appointments right in the chat
- Staff review every conversation and improve the answers over time
Key features
What it does
24/7 answers
Timings, fees, tests and directions.
Booking in chat
Pick a doctor and a slot in seconds.
Safe by design
No medical advice; humans step in.
Two languages
English and Hindi, automatically.
Staff inbox
Hand-offs and callbacks in one place.
Insights
See what patients ask most.